Question 1

Subscription FAQ's | LifeStraw Home Replacement Filters

Accepted Answer

What is the LifeStraw Home Subscription Program?

Our subscription program ensures you never forget to replace your filters. We’ll automatically send you a new carbon filter every two months.

Is there a commitment to join?

No, there’s no obligation. You can modify or cancel your subscription at any time.

Where is the subscription available?

The program is available only in the U.S.

Are there any shipping fees?

No, shipping is free on all subscription orders.

Who powers the subscription service?

Our subscription is managed through Recharge to ensure seamless deliveries.

For current subscription members:

Access to the portal Subscription Portal

Question 2

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 3

lifestraw.mommunity | Product Guide

Accepted Answer

lifestraw.mommunity High-Capacity, Long-Lasting Water Purifier

Q: Subscription FAQ's | LifeStraw Home Replacement Filters

What is the LifeStraw Home Subscription Program ? Our subscription program ensures you never forget to replace your filters. We’ll automatically send you a new carbon filter every two months. Is there a commitment to join? No, there’s no obligation. You can modify or cancel your subscription at any time. Where is the subscription available? The program is available only in the U.S. Are there any shipping fees? No, shipping is free on all subscription orders. Who powers the subscription service? Our subscription is managed through Recharge to ensure seamless deliveries. For current subscription members: Access to the portal Subscription Portal

RESOURCES

Download Performance Data Sheet

Download User Manual, Autofill, Assembly, And Cartridge Replacement Instructions

Download Lab Information

Helpful Videos

0:40 : How to assemble it

1:29: How to filter water

2:35: How to clean the filter / Backwash

3:21: How to replace the Ultrafiltration Membrane

lifestraw.mommunity FAQ and Troubleshooting Guide

Why Does My New LifeStraw Product Have a Plastic or Chemical Taste?

How to Clean and Maintain Your lifestraw.mommunity Water Purifier

The lifestraw.mommunity is designed for high volume water purification in group settings. This guide covers common questions about setup, filter replacement, cleaning, storage, and basic troubleshooting.

Where is the filter located?

The filter cartridge comes pre installed inside the Community body. It is placed there to help protect it from the elements, shipping damage, and tampering. The filter is screwed into place, and the hoses are already connected.

You can find it inside the dark blue section of the unit, and it is ready to use after initial setup.

How often does the filter need to be replaced?

The lifestraw.mommunity filter lasts for up to 26,000 gallons of water. The filter is designed to clog automatically when it has reached the end of its usable life, which helps indicate that it is time for replacement.

How do I replace the filter?

To replace the filter, you will need to access the inside of the Community unit. Replacement instructions are available in the Community video resources, which walk through how to access and replace the ultrafilter.

How do I set up or take down the Community purifier?

Setup and breakdown instructions are available through the Community support videos. These cover unboxing, assembly, how the purifier works, how to access the inside of the unit, and how to break it down for storage.

Can the hoses be replaced?

Yes. If replacement hoses are needed, they can typically be sourced from a local hardware store.

The Community uses five silicone hoses in the following sizes:

8 mm x 12 mm x 720 mm
8 mm x 12 mm x 580 mm
8 mm x 12 mm x 340 mm
8 mm x 12 mm x 300 mm
16 mm x 22 mm x 330 mm

My Community is leaking. What should I do?

If the unit is leaking, there may be a disconnect between internal parts inside the Community body tank.

Try the following:

Drain all water from the Community.
Remove the four screws around the base to disconnect the spacer body from the rest of the unit.
Reconnect the large hose inside the upper tank.
Reattach the spacer body securely.

If the leak continues after reconnecting the hose, the unit may need additional inspection or support.

Additional support

For visual guidance on setup, internal access, filter replacement, and breakdown, refer to the lifestraw.mommunity support videos.

Question 4

Compare | What is the difference between the older LifeStraw Go water filter bottle and the new Go Series water filter bottle?

Accepted Answer

Many of the most loved aspects of the previous generation bottles have been carried over with thoughtful redesigns to improve user experience.

The new Go Series bottles retain the class-leading filtration capabilities of our previous generation bottles, incorporating both a membrane microfilter and an activated carbon filter. The two-stage system filters out bacteria, parasites, microplastics, and reduces turbidity, as well as improving taste and reducing some chemicals.

Please see our performance data sheet for details on filter capabilities.

Additionally, our new Go Series bottles continue to use BPA- Free resins and high-quality 18/8 grade stainless steel for durability, worry-free use, and in the case of our steel bottles, a layer of insulation to keep cool water cool.

The new bottle has a redesigned cap, mouthpiece, and assembly. The cap incorporates a leak-proof lid with a handle, making it easy to carry while also protecting the silicon mouthpiece from the elements. The mouthpiece can be twisted off to remove for easy washing or replacement.

The filter connection for the cap has also been redesigned. In previous generations, the filter was a press-fit attachment. For new bottles, the filter is now a screw-in connection. This is important to know if you are purchasing replacement filters in the future to ensure you get the right version of the filter for your bottle.

Finally, the new Go series comes with an additional larger 1L size option in our double-wall insulated stainless steel bottles and there is a large assortment of new, fresh colors across the line.

Question 5

LifeStraw Sip | Do I need to worry about dirty water in the carry case?

Accepted Answer

If you take a couple of steps before storing your LifeStraw Sip, you should not need to worry about contamination. Prior to placing the product in the carry case after use, blow out the remaining water from the filter and wipe it dry. If a small amount of residual water remains in the carry case, simply wipe the mouthpiece prior to next use. A small amount of hand sanitizer or an anti-bacterial wipe is also great for wiping off the mouthpiece after a long period of storage.

Question 6

LifeStraw Home Microfilter Membrane | Why has my LifeStraw Membrane Microfilter become clogged before the end of the filtration cycle?

Accepted Answer

It is normal for your LifeStraw Home membrane microfilter to slow down over time. As the filter traps particles and contaminants, water flow may gradually decrease. This is expected with regular use and does not always mean the filter needs to be replaced right away.

A reduction in flow can also happen more quickly if the filter is not properly backwashed, cleaned, or stored. Trapped air bubbles, debris, mineral buildup, or allowing the membrane filter to dry out can all affect performance. It is important that the membrane microfilter stay hydrated and not dry out.

The membrane microfilter lasts up to 264 gallons, depending on water quality, turbidity, care, maintenance, and storage conditions.

Common Reasons Flow May Slow Down

Flow reduction may happen sooner if:

The filter is not rinsed or cleaned regularly
The filter has been used with cloudy or mineral heavy water
Air bubbles are trapped in the membrane
The membrane filter has dried out during storage
Long term storage instructions were not followed

How to Help Restore Flow

Try these steps if your filter flow has slowed:

1. Rinse the Membrane Filter

Regular rinsing helps remove trapped debris and air pockets. We recommend rinsing the membrane microfilter during your weekly cleaning routine.

2. Rehydrate the Filter

If the membrane filter has dried out, it may take more effort to restore flow. Soaking it in clean water for 30 minutes may help rehydrate the membrane. In some cases, a filter that has fully dried out may need to be replaced.

3. Deep Clean if Needed

If the filter has been used with turbid water or water with high mineral content, a deeper cleaning may help improve flow.

4. Replace the Filter if Flow Does Not Return

If you have followed these steps and flow is still very slow or stopped, it may be time to replace the membrane microfilter.

Long Term Storage Instructions

Following the long term storage steps below can help prevent clogging and protect the membrane during periods of non use. Proper storage is one of the best ways to prevent the filter from drying out or becoming blocked over time.

1. Empty the System

Discard any remaining water from the pitcher or dispenser.

2. Remove the Carbon Filter

Take out the carbon filter and let it air dry for 30 minutes.

If storing the system for longer than two months, discard the used carbon filter and replace it with a new one before using the system again.
If storing short term, place the dry carbon filter in a sealed reusable container and store it in a cool, dry place.

3. Remove and Rinse the Membrane Filter

Remove the membrane microfilter and rinse it under clean water.

4. Clean the Pitcher or Dispenser

Wash the pitcher body and filter housing with soap and water. Let all parts dry completely before storing.

5. Disinfect the Membrane Filter

Mix 1/4 teaspoon (1.25 ml) of household bleach with 2 cups (473 ml) of clean water.

Place the membrane filter in the solution for 10 minutes
Remove and rinse thoroughly under clean water for 1 minute

6. Soak the Membrane Filter in Salt Solution

Mix 1 teaspoon (5 ml) of salt into 2 cups (473 ml) of clean water until fully dissolved.

Place the membrane microfilter in the salt solution
Store it fully submerged in a sealed container
Keep the container in a cool, dry place

This helps keep the membrane hydrated during storage.

7. Store the Filters Separately

Keep the membrane filter in the salt solution
Store the dry carbon filter in a separate sealed container

8. Resume Use

When you are ready to use the system again:

Remove the membrane filter from the salt solution and rinse it under clean water
Reassemble the pitcher or dispenser with the filters
Run two batches of water through the system
Discard the first batch, as it may taste salty
If stored longer than two months, use a new carbon filter

When Should I Replace the Membrane Microfilter?

The membrane microfilter lasts up to 264 gallons, but actual life will vary based on water quality and how the filter is cared for. If flow remains very slow after rinsing, rehydrating, and cleaning, it may be time to replace the filter.

Question 7

What is LifeStraw's return and refund policy?

Accepted Answer

Returns and Warranty Policy

We want your LifeStraw experience to be simple and fair. Below is an overview of what can be returned, what is not eligible for return, and how to contact us if your product arrives damaged or has a defect.

Returns for lifestraw.mom Purchases

Unused items purchased on lifestraw.mom may be returned within 45 days of purchase with proof of purchase.

To start a return or warranty request, please use our return portal:

Return and Warranty Portal
https://lifestraw.loopreturns.com/#/

You will need:

Your lifestraw.mom order number
Your shipping zip code or email address

If your item has been used, is damaged, or is not working properly, please contact us before starting a return.

Email: info@lifestraw.mom

Items Not Eligible for Return

The following items are not eligible for return:

lifestraw.mommunity products
Final sale items
Sale items discounted 25% or more
Purchases made through third party retailers, including Amazon, REI, Target, and other retail partners

If you purchased your item from a retailer, please contact that retailer first and follow their return policy.

Defective or Damaged Items

If your product is defective or was damaged during shipping, please contact us so we can review your request.

If you ordered from lifestraw.mom in the US

Please submit your request through our return and warranty portal:

https://lifestraw.loopreturns.com/#/

If you ordered from a third party retailer or from LifeStraw EU

Please email us at:

info@lifestraw.mom

Please include:

1 to 2 photos of the issue
A short description of the problem
Product size and color, if applicable
Proof of purchase
Your shipping address and phone number

Please allow up to 3 business days for a response.

Refund Processing

For eligible lifestraw.mom returns, refunds are issued to the original payment method after the returned item is received and processed by our warehouse team. Please allow up to 15 days upon receipt for refund.

Please note:

Original shipping charges are non refundable
Duty fees are non refundable, if applicable

Additional Notes

If a return shipment is undeliverable due to an incorrect address or delivery access issue, the customer is responsible for any re shipping costs.

If you have questions before starting a return or warranty request, please contact us at info@lifestraw.mom.

Question 8

What is the LifeStraw shipping policy?

Accepted Answer

UNITED STATES OF AMERICA

FREE SHIPPING

Orders over $75 within the US lower 48 are eligible for Standard Ground Shipping. Our orders ship using several methods, including UPS Ground/SurePost, FedEx or USPS Priority/First Class Mail. Standard Shipping delivery time is 5-7 business day,s depending on your location.  

Free shipping does not apply to bulk orders and may not be applicable with discount codes or other promotions

EXPEDITED SHIPPING

Expedited Delivery options are available for an additional fee and include 1-3 business day options. Guaranteed Expedited Delivery orders placed by 11 am EST will ship the same day.  Please note that this does not include weekends or holidays.

INTERNATIONAL ORDERS

For Canadian customers, please be aware that your item may be held at customs for inspection, delaying the delivery time. You may also be charged for duties and taxes, which are not included in the price of your goods or overall shipping costs.

EUROPE

Orders within the European Union are eligible for Standard Ground Shipping for orders over €75. Standard Shipping delivery time is approximately 3-5 business days, depending on your location.

Free shipping does not apply to bulk orders and may not be applicable with discount codes or other promotions.

Expedited Delivery options are available for an additional fee and include 1-3 business-day express options. Guaranteed Expedited Delivery orders placed by 11 am CET will ship the same day. Please note this does not include weekends or holidays.

INTERNATIONAL ORDERS

For customers outside the European Union—such as those in the UK, Switzerland, or Norway—our products are available through Amazon. This is often the fastest and most reliable way to order LifeStraw items in your region.

Question 9

What is a boil water advisory?

Accepted Answer

What Is a Boil Water Advisory?

A boil water advisory is issued by your local health or water authority when tap water may be unsafe to drink—typically due to a natural disaster, water main break, or detection of harmful microorganisms like bacteria, parasites, or viruses.

During a boil water advisory, it's recommended to boil tap water for at least one full minute (longer at higher altitudes) before using it for:

Drinking
Brushing teeth
Cooking
Washing fruits and vegetables
Making infant formula or ice

Boiling helps kill bacteria, parasites, and viruses that may be present.

Do LifeStraw filters protect during a boil water advisory?

LifeStraw Home Pitchers and Dispensers remove bacteria, parasites, microplastics, and over 30 chemical contaminants. However, they do not remove viruses. Boil water advisories can be issued for a variety of reasons, and not all involve viral contamination. Depending on the cause, it may be safe to use your LifeStraw Home system, but it's essential to follow guidance from your local health or emergency authorities. When in doubt, continue boiling your water.
LifeStraw purifiers like the Escape, Mission, Family, Community, Peak Series Gravity Purifier, and Max do remove viruses, and are suitable alternatives to boiling during a boil water advisory.

Where to Check for Boil Water Advisories

If you're unsure whether your community is under a boil water advisory, here are reliable sources to check:

EPA – Local Drinking Water Information
https://www.epa.gov/ground-water-and-drinking-water
Your Local Water Utility or Health Department Website
Most local agencies post up-to-date boil water advisories and alerts.
CDC Emergency Water Information
https://www.cdc.gov/healthywater/emergency/drinking/index.html
State or County Emergency Alert Systems
Many areas offer email or text alerts for boil advisories and other public health notices.

Question 10

Do LifeStraw products reduce hardness of water?

Accepted Answer

LifeStraw products do not reduce the hardness of water or remove minerals from water. You can always use a water softener in conjunction with our products which should help.

Question 11

Is LifeStraw scientifically proven and tested to work? If so, where can I find these results?

Accepted Answer

All LifeStraw products undergo rigorous independent testing and are built to meet or exceed protocols established by the US Environmental Protection Agency (EPA) and NSF/ANSI International. We believe responsible manufacturing includes creating and maintaining a solid evidence base for our product claims and their intended impacts.

We have also built and operate an ISO accredited water laboratory based in Vietnam that does product validation and quality testing for all LifeStraw products. You can find evidence dossiers, Performance Data Sheets, and lab information for all our products under the Care Guide section of each product on the website.

Question 12

How do I donate to the LifeStraw Safe Water Fund?

Accepted Answer

LifeStraw Safe Water Fund

LifeStraw's Commitment

At LifeStraw, we are committed to providing safe water solutions to communities at home and around the world. Our Safe Water Fund helps to ensure we can respond swiftly and effectively when disasters strike. From hurricanes and floods to other unexpected crises, having access to clean and safe drinking water can prove lifesaving for those affected by emergencies.

Your Support Matters

Your support can make a significant difference. At LifeStraw, 100% of your contribution to the Safe Water Fund goes toward the cost and distribution of supplies. By making a recurring contribution to the Safe Water Fund, you help us provide essential supplies and immediate relief to those affected by these disasters. Together, we can ensure that families have access to safe drinking water when they need it most.

Join Our Mission

We invite you to join us in this vital mission. Please consider making a small recurring donation of any amount to the Safe Water Fund today. Your generosity will help us prepare for the coming months and provide a lifeline to those in need during emergencies.

Thank you for your support and commitment to making a difference.

100% of donated funds go toward the cost of products and distribution of supplies. Vestergaard Frandsen, Inc. (d/b/a “LifeStraw”) does not profit from your donation.

LifeStraw’s Safe Water Fund operates through a fiscal sponsorship with Players Philanthropy Fund, a Texas nonprofit corporation recognized by the IRS as a tax-exempt public charity under Section 501(c)(3) of the Internal Revenue Code (Federal Tax ID: 27-6601178, ppf.org/pp). Contributions to LifeStraw’s Safe Water Fund qualify as tax-deductible.

The LifeStraw Safe Water Fund is a project of New Venture Fund, a 501(c)(3) public charity. You can support one of our many projects here or donate by mail.

Checks or cash can be mailed to:

New Venture Fund

Attn: LifeStraw Safe Water Fund

1201 Connecticut Ave. NW, Suite 300

Washington, DC 20036

Please make the check payable to the New Venture Fund, and in the comments, note “LifeStraw Safe Water Fund – [project/county you would like the funds directed to].

Question 13

Do you have a list of International Distributors?

Accepted Answer

Please note: Not all distributors carry every LifeStraw product.

ASIA

HONG KONG

Re: echo Asia Pacific Ltd

Unit 05 - 08 , 11/F , Delta House ,

No. 3 On Yiu Street,

Shek Mun, Shatin, New Territories

Tel: 2648 6228

Fax: 2648 6388

Email: info@reecho.hk

Web: https://www.reecho.hk/

INDIA

ADVENTURE GEARS

Building No. 21, Second Floor

Shivaji Marg, New Delhi - 110015

Tel: +91 011-49879350

Email: contact@rocksport.in

Web: https://www.adventuregears.com

MALAYSIA

UNIVERSAL FITNESS & LEISURE SDN BHD

LOT 5, JALAN KIP 3, WISMA UFL

KAWASAN PERINDUSTRIAN KEPONG

52200 KUALA LUMPUR, MALAYSIA

Tel: +603 6275 9544, Fax: +603 6276 9285

Email : ufl@ufl.com.my

Website : www.ufl.com.my

SOUTH KOREA

KL Outfitters

Botantic Park Tower 3 317, 11

Magok Jungang 6-ro

Gngseo-gu, Seoul

Tel: +82 070-7538-7058

Email: info@kloutfitter.com

Web: http://www.altrarunning.kr/index.html

TAIWAN

Metroasis Co. Ltd.

No. 307-1, Zhonghua Rd.

Zhubei City,

Hsinchu County 302

Taiwan (R.O.C.)

Tel: 035575298

Web: https://www.metroasis.com.tw/

OCEANIA

AUSTRALIA & NEW ZEALAND

Sea To Summit Pty Ltd

5 Eyre Street, Rivervale,

Western Australia 6103

stsdistributedbrands.com.au

Email: enquiries@seatosummit.com.au

Southern Approach

31 Islington Avenue,

Islington, Christchurch 8042.

NEW ZEALAND

Email: service@southernapproach.co.nz

0800 335 000

EUROPE

AUSTRIA Sail&Surf

Bundesstraße 55

4822 Bad Goisern

Austria

Tel: +43 6135 20633-0

FAX +43 6135 20634

Email: office@sailsurf.at

Web: https://www.sailsurf.at/

CENTRAL EUROPE (SHIPPING TO CZECH REPUBLIC, ESTONIA, LATVIA, LITHUANIA, POLAND & SLOVAKIA)

Sportimi

Błażeja 78/12

61-608 Poznań

Poland

Tel : +48504558147

Email: info@sportimi.pl

www.sportimi.pl

Baltic Street, SIA

Alfrēda Kalniņa iela 1,

LV-1050, Rīga,

Latvia

Tel: +37129445594

Email: office@balticstreet.lv

DENMARK

STM Sport A/S

Industrivej 19

8260 Viby J

Denmark

Email: info@stm-sport.dk

Web : https://www.stm-sport.dk/

FRANCE & ITALY

Nic-Impex

8 rue des Bouvières

74940 Annecy Le Vieux

France

Tel: +33 4 50 57 13 51

Email: info@nic-impex.com

http://www.nicimpex.com/

GERMANY (ALSO SHIPS TO ALBANIA, BOSNIA-HERZEGOVINA, BULGARIA, CROATIA, GREECE, HUNGARY, MONTENEGRO, NORTH MACEDONIA, ROMANIA, SERBIA, & SLOVENIA)

Bizness Enabler GmbH

Oberanger 6

80331 München

Tel: +49-89-25545700

Email: order@biznessenabler.com

www.bizness.eu

NORWAY, SWEDEN, & FINLAND

Cirdan AS

Industriveien 8B (Norway)

1473 Lørenskog

Norway

Tel: +47 22 02 50 00

Fax: +47 22 02 50 01

Email: firmapost@cirdan.no

Fraktflygargatan 1 (Sweden & Finland)

12830 Skarpnäck

https://www.cirdan.no/

SWEDEN

Tel: +46 8 448 13 60

Email: post@cirdan.se

https://www.cirdan.se/

SWITZERLAND

Novis Electronics AG

Steigstrasse 2

8610 Uster

Switzerland

Tel +41 (0) 43 355 75 00

Email:info@novisgroup.ch

https://www.novisgroup.ch/

THE NETHERLANDS, BELGIUM, LUXEMBORG

Technolyt BV

Industrieweg 35

1521 NE Wormerveer

The Netherlands

T +31 (0)75 647 45 47

E info@technolyt.nl

https://www.technolyt.nl/

UNITED KINGDOM & THE REPUBLIC OF IRELAND

First Ascent (UK) Limited

Unit 4

Limetree Business Park,

Matlock, Derbyshire

DE4 3EJ

Tel: +44 01629 580 484

Email: sales@firstascent.co.uk (sales contact)

Email: info@firstascent.co.uk (all other inquiries contact)

https://www.firstascent.co.uk/

MIDDLE EAST

TURKEY

Mikla İth.İhr. ve Danışmanlık A.Ş

34710 Kadıköy-Moda, Istanbul

Kadıköy V.D. 6210494765

Tel: +90 530 068 89 33

Tel: +90 533 632 83 67

Email: cpa@mikla.biz

Web: https://hayatkurtaranpipet.com/

Epic Distribution LLC

Gizo Nishnianidze Sreet 9,

0108, Tbilisi

Georgia

Tel: +995 599 254 056

Email: office@epicdistribution.net.

AFRICA

SOUTH AFRICA

Adventure Inc.

134 Gateway Close

Capricorn Park

Muizenberg 7948

Tel: +27 (0)21 7882050 or 27(0)21 7882049

Email: info@adventureinc.co.za

Web: http://www.adventureinc.co.za/

CENTRAL & SOUTH AMERICA

CENTRAL AMERICA, SOUTH AMERICA & CARIBBEAN

INTERLIGHT INDUSTRIES, S.A.

Oceania Business Plaza

Torre 2000 piso 22

Panama City

Panama 0000

Tel: +507 6070 2441

Email: contact@interlightindustries.com

Web: https://www.interlightgroup.com/

PERU AND ECUADOR

OUTDOOR BRANDS S.R.L

Av. Petit Thouars 5250

Miraflores

Lima

Peru

Tel: +51 996 594 910

Email: dchambergo@outdoorbrands.pe

Web: www.outdoorbrands.pe

NORTH AMERICA

CANADA

JTC Innovative Products Limited

3750A Laird Road Unit 7

Mississauga, Ontario

L5L 0A6

Canada

Contact: https://jtcproducts.com/contact/

Web: https://jtcproducts.com/

For the distribution of our product, please contact us directly at info@lifestraw.mom.

Question 14

How do I know it’s time to replace my filter?

Accepted Answer

LifeStraw Filter Replacement Guide

Regular filter replacement ensures optimal performance and water safety across all LifeStraw products. In general, the membrane microfilter water flow will slow or stop once it has reached its end of life.

Because the filtration lifetime of our membrane microfilters, membrane ultrafilters, and carbon filters varies based on configuration within specific products, we recommend reviewing the specific filtration lifetime for the filter and product you are using when determining the right time to replace your filter..

Filter Lifespan by Product

Product / System	Filter Type	Replacement Frequency / Capacity
LifeStraw Peak Series Straw	Membrane Microfilter	Up to 4,000 L / 1,000 gallons
LifeStraw Peak Series Solo	Membrane Microfilter	Up to 2,000 L / 500 gallons
LifeStraw Peak Series Squeeze	Membrane Microfilter	Up to 2,000 L / 500 gallons
LifeStraw Peak Series Gravity Purifier	Membrane + Virus Protection	Up to 18,000 L / 4,755 gallons
LifeStraw Peak Series ACF	Activated Carbon	Up to 100 L / 25 gallons
LifeStraw Go Series (Bottle)	Membrane Microfilter	Up to 4,000 L / 1,000 gallons
	Activated Carbon Filter	Every 2 months or 100 L / 26 gallons
LifeStraw Home (Pitcher & Dispenser)	Membrane Microfilter	Once per year or 1,000 L / 264 gallons
	Activated Carbon + Ion Exchange Filter	Every 2 months or 150 L / 40 gallons
LifeStraw Flex	Membrane Microfilter	Up to 2,000 L / 500 gallons
	Activated Carbon Filter	Every 2 months or 100 L / 26 gallons
LifeStraw Sip	Membrane Microfilter	Up to 1,000 L / ~264 gallons
lifestraw.mommunity	Ultrafiltration (Virus Protection)	Up to 100,000 L / 26,000 gallons
LifeStraw Max	Activated Carbon Block	Up to 15,000 L / 4,000 gallons
	Ultrafiltration (Virus Protection)	Up to 100,000 L / 26,500 gallons
LifeStraw Mission	Ultrafiltration (Virus Protection)	Up to 18,000 L / 4,755 gallons
LifeStraw Personal Straw	Membrane Microfilter	Up to 4,000 L / 1,000 gallons
LifeStraw Escape	Ultrafiltration (Virus Protection)	Up to 18,000 L / 4,755 gallons
	Activated Carbon +Ion Exchange	Up to 600 L / 158 gal

Reminder: Always follow product-specific care and storage instructions. Filter lifespan is based on optimal conditions and may vary depending on water quality and usage.

The following products do not have filter replacements and are single use:

Peak Series Solo
Peak Series Straw
LifeStraw Personal Straw
Lifestraw Sip

For more support, visit: lifestraw.mom/support

Question 15

Alternative Cleaning Solutions

Accepted Answer

While LifeStraw filters work best when cleaned using our recommended bleach and salt solution, some customers ask about using other household cleaning products. Below is guidance on how vinegar and hydrogen peroxide may be used, along with their limitations. These alternatives can be helpful in certain situations but should be used with caution, as they may not offer the same level of cleaning or long-term protection.

Can I clean my LifeStraw filter with vinegar?

Yes, vinegar can help remove iron and lime scale buildup. To use:

Soak the membrane overnight in vinegar.
Backwash and rinse thoroughly until no vinegar remains.
Be aware that a slight vinegar taste may linger for a short time but will go away after repeated rinsing and backwashing.

For households with mineral-rich water, a monthly vinegar soak may help keep the filter clear. However, vinegar is not effective for removing mold.

Can I clean my LifeStraw filter with hydrogen peroxide?

Hydrogen peroxide can provide short-term disinfection and may be useful for quick cleanings. However, it does not prevent mold growth during long-term dry storage.

What method does LifeStraw recommend?

For the most effective cleaning—especially if storing your filter for more than a few days—we recommend using the bleach solution described in our official cleaning instructions per product. This method is proven to disinfect effectively and help prevent mold growth during storage.

Question 16

How to Store the LifeStraw Home Filters

Accepted Answer

We recommend storing the membrane microfilter in a saline solution if you won’t be using the system for an extended period. This helps prevent mold or algae growth and keeps the membrane moist, ensuring a smoother restart when you're ready to use it again. If the membrane dries out completely, it can be difficult to restore proper flow.

Please follow the steps below:

1. Discard Water

Empty any remaining water from the pitcher or dispenser.

2. Remove Carbon Filter

Take out the carbon filter and let it air-dry for 30 minutes.

If storing for longer than two months, we recommend disposing of the used filter and replacing it with a new one when you're ready to use the system again.
If storing short-term, place the dry filter in a sealed, reusable container and store in a cool, dry place.

3. Remove Membrane Filter

Remove the membrane microfilter and rinse it under clean water.

4. Clean the Pitcher/Dispenser

Wash the pitcher body and filter housing with soap and water. Let dry completely before storing.

5. Disinfect the Membrane Filter

Mix ¼ teaspoon (1.25 ml) of household bleach with 2 cups (473 ml) of clean water.

Place the membrane filter in this solution for 10 minutes.
Remove and rinse thoroughly under clean water for 1 minute.

6. Soak in Salt Solution

Mix 1 teaspoon (5 ml) of salt in 2 cups (473 ml) of clean water until fully dissolved.

Immerse the membrane microfilter in this saline solution.
Store in a sealed container in a cool, dry place with the filter fully submerged.

7. Store Separately

Keep the membrane filter in the saline solution.
Store the dry carbon filter in a separate, sealed container.

8. Resume Use

When you're ready to use the system again:

Remove the membrane filter from the salt solution and rinse under clean water.
Reassemble the pitcher or dispenser with the filters.
Run two batches of water through the system and discard the first batch, as it may taste salty.
If stored longer than two months, use a new carbon filter.

Storing the membrane in saline helps prevent clogging from dried silt or sand and maintains filter integrity over time.

Let me know if you have any questions—we’re here to help!

Question 17

Cleaning and Maintaining the lifestraw.mommunity

Accepted Answer

Your lifestraw.mommunity should be cleaned regularly and backwashed during normal use to help maintain flow rate and performance. The unit includes a 25 liter dirty water tank and a 25 liter safe storage tank.

Check out YouTube for videos on set up, care and take down.

Unboxing your Community

Assembling your Community

Inside the Community

Breakdown of your Community

Daily Use and Cleaning

1. Fill the unit

Pour unfiltered water through the pre filter into the dirty water tank. The pre filter removes coarse particles larger than 80 microns and helps protect the main filter from clogging.

2. Wait for water to begin filtering

Wait until some water starts flowing into the safe storage container before backwashing. This helps ensure the backwash pump is full of water.

3. Backwash every time you filter

Pull the backwash handle all the way down, then release it and let it return on its own. Dirty water will flow into the red backwash bottle. Backwashing should be done each time you filter because it helps remove debris from inside the filter, improves flow rate, and extends filter life.

4. Dispense purified water

After backwashing, water will continue flowing into the clean water tank. Open any of the four taps to collect purified water. Always use a clean cup, bottle, or storage vessel.

5. Empty the backwash bottle

Throw away the water from the backwash bottle. It contains dirty water and should not be used for drinking or other purposes. The manual says this water may be discarded into the ground away from water sources or into a toilet or similar waste system. Do not dispose of it into or near a water source.

6. Clean the pre filter and dirty water tank

At the end of each day, clean the pre filter and the dirty water container using water and a clean cloth or soft brush. Do not use soap on the pre filter or dirty water tank, because soap can clog the filter. If the pre filter becomes clogged, you can soak it in water overnight and clean it again the next day.

Weekly Cleaning

Drain the unit before cleaning.
Clean the dirty water tank with water and a clean cloth or soft brush. Do not use soap on this part.
Clean the outside of the unit, including the taps, filter body, and stand or legs. This matches the cleaning steps you provided for storage prep.
Clean the safe storage tank thoroughly using a cloth, soap, and clean water.
Clean the taps using soap and purified water. The technical manual also notes that a small amount of bleach or chlorine mixed with purified water may be used to help sterilize the safe storage container and taps.
Reassemble the unit and resume normal use.

Long Term Storage

If you plan to store the unit for an extended period:

Empty the clean water tank, dirty water tank, and backwash bottle.
Clean the dirty water tank with water and a cloth.
Wipe the outside of the unit, including the taps, filter body, and stand or legs.
Clean the safe storage tank thoroughly with a cloth, soap, and clean water.
Backwash the unit 1 time to remove water from the cartridge and bellows.
If possible, store the unit assembled on a raised surface, with the backwash bottle inside the dirty water tank.
Store it in a dry, secure place. Do not place heavy objects on top of it, and do not place anything inside the tanks.

These storage steps are based on the instructions you provided and align with the cleaning guidance in the manuals.

If You Need to Store It in a Smaller Space

After completing the storage steps above:

Separate the stand and the clean water container.
Place the backwash bottle and pre filter inside the dirty water container.
Turn the clean water container upside down and place it into the dirty water container.
Turn the stand upside down and place the unit above it in the stand.
Store or transport as needed.

These steps come from the storage instructions you provided.

Before Using Again After Long Term Storage

Before returning the unit to normal use:

Fill the dirty water tank fully with unfiltered water.
Add 1 purification cleaning tablet to the dirty water tank

OR

Add 7 mL of 3.5% bleach to the dirty water tank, using a graduated syringe or measuring cup to measure the amount exactly.

Mix the cleaning tablet or bleach into the water.
Wait until some water begins filtering into the safe storage container.
Backwash by pulling the backwash handle down to its end position, then releasing it.
Let the safe storage container fill.
Once full, discard that filtered water by opening all 4 taps at the same time.
Resume normal use.

Important Reminders

Place the unit on a flat surface and do not move it while full of water.
Store in a cool, shady area away from direct sun.
Do not drink from the backwash bottle.
Do not use soap on the pre filter.
Clean the safe storage tank and taps with soap and clean or purified water.

Question 18

LifeStraw Escape | Troubleshooting Lack of Pressure in Escape

Accepted Answer

If your LifeStraw Escape is not holding pressure or experiencing a slow flow, try these troubleshooting steps.

A new LifeStraw Escape filter can take some time to filter water through, as it is a purifier rather than a traditional filter. The flow can vary as much as +/- 30%. The carbon filter is especially dense and can cause the water to be slower in flow initially. Allowing water to fully saturate the carbon filter and backwashing a couple of times can help improve the flow.
Air bubbles can occasionally get trapped in the membrane, which may slow performance. You can try gently releasing some of the pressure as you filter, which can help free those bubbles and improve the flow.
Is the pressure release valve closed (D)? Be sure that the pressure release valve is not stuck in the open position. Usually, a hissing sound will be coming from the unit, which means the pressure valve could be stuck in the open position. Pull the tab gently and rotate to close.

Are all gaskets and O-rings present and in good condition? Within the Escape's center pump are 3 separate gaskets/ O-rings. One at the base of the pump handle (C), and two at the Top Lid (C). See the photo below on how to locate.

Troubleshooting

If water is escaping back into the top of the Escape when pumping, the small silicone check valve on the bottom of the pump handle assembly may be missing or bent. Double-check that this item is there.

If you are still experiencing issues or need to speak to a customer service representative, please reach out to info@lifestraw.mom.

Question 19

LifeStraw Go Series Water Bottle | How to Clean Mold or Mildew

Accepted Answer

Keeping the mouthpiece clean is important, but it is also important to regularly clean the inside of the lid that covers the mouthpiece. That enclosed, damp area can trap water droplets and residue, which may allow mold or mildew to develop over time if it is not cleaned thoroughly.

For proper cleaning, make sure to clean all of the following areas:

the mouthpiece
the inside of the lid that surrounds and covers the mouthpiece
the cap threads and any tight areas where moisture may collect

For a deeper clean, the mouthpiece can also be removed by unscrewing it from the lid.

If you notice mold or mildew

Please follow these deep cleaning steps:

Remove the filter from the bottle.
Remove the carbon capsule from the top of the filter.
Soak the membrane microfilter for 20 minutes in a diluted bleach solution using 1/4 teaspoon of bleach per 2 cups of water or 5 mL of bleach per 500 mL of water.
Soak the mouthpiece in a similar diluted bleach solution.
Wash the bottle, lid, the inside of the lid that covers the mouthpiece, and the mouthpiece with dish detergent.
Thoroughly rinse the membrane microfilter with water after the 20 minute soak. Do not use soap on the filter body.
Reassemble the bottle once all parts have been thoroughly cleaned and rinsed.

Important note about warranty

LifeStraw does not warranty against mold or mildew growth, as this is typically related to care, cleaning, storage, and ongoing maintenance.

If any part remains difficult to clean or shows ongoing buildup, replacement parts such as lids may be a good option.

You may also find replacement lids below:

Go Series Lid (US)

Go Series Mouthpiece (US)

Question 20

LifeStraw Go Series Waterbottle | Water bubbling up out of LifeStraw Go Series Mouthpiece

Accepted Answer

In some cases, you may notice bubbling, spurting, or brief pressure release when opening or using your LifeStraw bottle. This is typically related to air pressure changes inside the bottle and can happen more often when:

the temperature changes significantly, such as when ice is added
the bottle is used at higher elevations or during travel
the bottle has been squeezed or pressure has built up during use

This behavior can also be influenced by the bottle’s valve design. The bottle uses a one way valve rather than a two way valve. A two way valve may have helped equalize pressure more easily, but we were not able to source a two way valve that met our material requirements without BPA. For that reason, the decision was made to use a one way valve.

Tips to help reduce bubbling or spurting

Pressure changes and altitude

LifeStraw bottles are designed for normal atmospheric conditions. In environments with changing air pressure, such as air travel or higher elevations, the air inside the bottle may expand or contract. This can sometimes cause water to bubble or release unexpectedly when the lid is opened.

Ice or very cold water

Adding ice or very cold water can also create pressure differences inside the bottle. While this is generally not harmful, it may lead to trapped air and cause bubbling when opening the lid.

How to release trapped air

To help reduce pressure before drinking, you can “burp” the bottle:

Fill the bottle partially and tighten the lid securely.
Turn the bottle upside down so the filter is at the top.
Gently tap or shake the bottle to help move trapped air.
Slightly loosen the lid to release excess air, then tighten it again.
Turn the bottle upright and test the flow.

If the issue continues, it may be helpful to avoid overfilling the bottle and to open it slowly after major temperature or elevation changes.

Question 21

LifeStraw Go Series | My LifeStraw Go Series water bottle is difficult to drink/ clogged.

Accepted Answer

If you are experiencing clogging or difficulty sipping before the end of your product’s filtration cycle, it is often related to trapped air, improper backwashing, cleaning, or storage. Follow the steps below to help restore flow.

Why is my filter hard to sip through?

Reduced flow can happen for a few common reasons:

The filter was not backwashed regularly
The air valve is dirty or blocked
The membrane has trapped air bubbles
The product was stored dry for a long period
The membrane was not cleaned or stored properly between uses

One of the best ways to help prevent clogging is to follow the long term storage instructions. This helps keep the membrane from drying out or becoming blocked during long periods of non use.

Step 1: Check the air valve

Check the umbrella valve inside the main cap. This is the small, clear, circular silicone piece on the inner side of the cap where the filter connects.

If this valve becomes dirty or clogged, it may block airflow and make sipping difficult.

What to do:

Remove the umbrella valve
Rinse both the valve and the cap
Reassemble the parts securely

Step 2: Backwash the filter

Backwashing can help clear debris from the membrane.

What to do:

Drink water through the mouthpiece
Blow back through the mouthpiece to push water back out through the membrane into the bottle
Repeat several times

Step 3: Try an overnight soak

If backwashing does not improve flow, try soaking the membrane filter.

Important:
Remove the activated carbon filter before soaking.

Bleach soak instructions:

Mix 1/4 teaspoon of household bleach with 2 cups of clean water
This is about 5 mL of bleach per 500 mL of water
Pour the solution into the bottle and close the lid
Let it soak overnight
Empty the bottle
Rinse thoroughly with fresh water
Shake the filter and backwash before using again

Optional vinegar method:
This option is for the membrane only, not the carbon filter.

Mix 1 part white vinegar with 4 parts clean water
Flush the solution through the membrane
Rinse thoroughly
Backwash well to remove any remaining vinegar residue

Question 22

LifeStraw YouTube Videos for Setup, Cleaning, and Troubleshooting

Accepted Answer

LifeStraw YouTube Videos for Setup, Cleaning, and Troubleshooting

Overview

LifeStraw offers YouTube videos that help you with product setup, cleaning, maintenance, filter replacement, storage, and troubleshooting. These videos are a helpful visual resource for customers who prefer to watch step by step instructions rather than rely on written guidance alone.

You can view the LifeStraw YouTube channel here:LifeStraw YouTube Channel

Why YouTube videos are helpful

Our YouTube videos can help you:

Set up a new product correctly
Clean and maintain their product properly
Replace filters with more confidence
Understand storage recommendations
Troubleshoot common issues such as slow flow, clogging, leaking, or assembly confusion
Better understand product parts and how they fit together

Question 23

How do I access my LifeStraw filter subscription?

Accepted Answer

LifeStraw uses Recharge to power carbon filter subscriptions. You can manage everything through the customer portal, including changing delivery frequency, skipping an order, pausing, updating shipping details, and canceling your subscription.

What you can do in the customer portal

Depending on your account and subscription settings, you can typically:

View upcoming orders and delivery dates
Change how often your carbon filters ship
Skip an upcoming order
Pause your subscription for a set period
Cancel your subscription
Update your shipping address and contact details

Note: Some customers may need to activate a Shopify customer account to access subscription management.

Step 1: Access the customer portal

Login experience
You may be prompted to log in using a passwordless method. This typically means you will receive a short code by email or SMS, or you will receive a magic link to access your account securely.

If you do not see subscription options after logging in
Make sure you are using the same email address used to place the original subscription order. If you still cannot access it, contact us at info@lifestraw.mom and we can help.

Step 2: Change your delivery frequency

If you want filters delivered more or less often:

In the customer portal, select your carbon filter subscription.
Choose Shipment frequency or Delivery schedule.
Select your new frequency from the available options.
Save your changes.

Tip: Changing frequency is the best option if you consistently have too many or not enough filters between shipments.

Step 3: Skip an upcoming order

If you do not need your next shipment yet:

In the customer portal, go to Upcoming orders.
Find the next scheduled order.
Select Skip shipment or Skip next order.
Confirm.

Skipping affects only the next order and your subscription will continue afterward.

Step 4: Pause your subscription

Pausing is useful if you will not need filters for a while.

In the customer portal, open your subscription.
Select Pause subscription.
Choose how long you want to pause. Common options are 1, 2, or 3 months.
Confirm.

After the pause ends, shipments resume automatically unless you make additional changes.

Step 5: Cancel your subscription

If you no longer want deliveries:

In the customer portal, select your subscription.
Choose Cancel subscription.
Select a reason for canceling.
Follow the prompts and confirm cancellation.

Important: Canceling stops future shipments. It does not automatically cancel or refund orders that have already been processed or shipped.

Step 6: Update shipping or account details

To update where your filters ship:

In the customer portal, go to Customer details or Shipping details.
Update your shipping address, phone number, or other contact information.
Save changes.

If you are close to your next order date, update your address as soon as possible to avoid shipping delays.

Need help?

If you are unable to access the portal, you do not see the option you need, or you want help making a change, contact us at info@lifestraw.mom with the email address used for your subscription and your order number if available.

Question 24

LifeStraw Escape High-Flow Pressurized Purifier | Product Guide

Accepted Answer

LifeStraw Escape High-Flow Pressurized Water Purifier

Download Escape User Manual

Performance Data Sheet

Evidence Dossier

Long-Term Storage Instructions

Escape FAQ's are below videos

HELPFUL VIDEOS

LifeStraw Escape FAQ and Troubleshooting Guide

The LifeStraw Escape is a high flow, hand pump powered water purifier designed for emergency preparedness, off grid living, and camping. This guide covers common questions about product specifications, filter replacement, cleaning, storage, and troubleshooting.

What is the LifeStraw Escape?

The LifeStraw Escape is a 5.25 gallon pressurized water purifier that uses a 3 stage filtration system to remove viruses, bacteria, parasites, dirt, and other contaminants for safer drinking water in remote or emergency situations.

Where is the Escape made?

The Escape is manufactured and assembled in the United States with domestic and imported parts.

What materials is the Escape made from?

The Escape is made from BPA free thermoplastics.

What is the flow rate?

At maximum pressure, the Escape has a flow rate of 1.3 liters, or about 5.2 cups, per minute. Actual flow can vary, and some variation is normal during use.

How much does it weigh?

When empty, the Escape weighs 16 lbs. or 7.26 kg. When filled to capacity, it weighs 59 lbs. or 26.76 kg.

Is the Escape safe to use as a pressurized device?

Yes. The Escape includes an integrated pressure relief valve to help prevent over pressurization. Always follow the product instructions before operating the purifier.

How often should the filters be replaced?

The Escape uses two replaceable filters with different replacement schedules:

Ultrafilter

Replace after up to 18,000 liters or 4,755 gallons.

Carbon filter with ion exchange

Replace every 600 liters or 158 gallons, or every 2 months, whichever comes first.

Can I use the Escape without the carbon filter?

The Escape can also be used without the charcoal filter if needed, although the charcoal filter helps improve taste and reduce certain chemicals. If removing the charcoal filter improves flow or function, replace the charcoal filter when available and continue using the unit as directed.

How much force does the hand pump require?

The pump requires about 20 lbs. of force to activate. At maximum pressure, it takes roughly 50 lbs. of force.

What is the Escape best used for?

The Escape is intended for personal or family emergency use and off grid situations where access to safer drinking water is needed.

Where can I get replacement filters?

Replacement filters are available through lifestraw.mom.

How do I clean and maintain the Escape?

Routine maintenance is important to keep the Escape performing properly, especially before storage or when flow rate slows.

How do I backwash the Escape?

Backwashing should be done after each use before storage, or any time you notice reduced flow. If the source water is highly turbid, you may need to backwash more often.

Follow these steps:

Fully depressurize the device by pulling the pin on the pressure regulator valve located on the top of the lid.
Unscrew the top lid assembly.
Make sure the filter is fully submerged in water with at least 1 inch of water above it.
Thread the included backwash syringe onto the tap.
Open the tap, pull back on the syringe plunger to draw water through the filter, then push the plunger to send water back through the tap and filter.
Repeat this process at least five times.
Unscrew the drain plug at the base of the tank to empty any remaining water.
Leave the tank open without the top lid so it can dry internally.

How do I clean the prefilter?

The prefilter helps remove larger debris and particles to protect the ultrafilter membrane. It should be cleaned whenever it appears dirty or blocked.

Follow these steps:

Depressurize the device by pulling the pin on the pressure regulator valve.
Unscrew the tap assembly from the front of the tank to remove both the tap and filter assembly.
Disconnect the prefilter from the ultrafilter.
Gently clean the prefilter with clean water. A soft brush may be used if needed.
Do not use soap to clean the prefilter.
Reassemble the prefilter onto the ultrafilter and place the full tap and filter assembly back into the tank.
Securely thread the tap back onto the body.

How should I store the Escape for more than one month?

If you plan to store the Escape for longer than one month without use, complete the backwash procedure first, then follow these steps:

Remove the tap and filter assembly from the tank.
Disassemble the filters and discard the used carbon filter.
Drain any remaining water from the tank.
Reassemble the filter housing without the carbon filter and close the tap.
Fill the tank with about 5 gallons of clean water and mix in 1 teaspoon of unscented household bleach.
Reattach the lid assembly and filter about 3 gallons of the bleach solution through the system, keeping the ultrafilter submerged with at least 1 inch of water above it.
Store the unit in a cool, dry place with the lid closed.
Do not allow the unit to freeze, as freezing will damage the filter.

How do I resume use after long term storage?

Before using the Escape again:

Discard all bleach solution from the tank using the drain plug.
Remove the filter assembly and rinse the ultrafilter thoroughly in clean water for about 1 minute.
Insert a new activated carbon filter into the housing.
Reassemble the full filter assembly and reattach it to the tank, making sure the tap is closed.
Fill the tank with 5 gallons of water and pressurize the system to flush water through it.
This rinse process takes about 15 minutes and helps prepare the unit for normal use.

Troubleshooting low pressure or slow flow

If your LifeStraw Escape is not holding pressure or has slow flow, there are a few common things to check.

A new filter may flow more slowly at first

A new LifeStraw Escape filter can take some time to reach normal flow. Because it is a purifier rather than a standard filter, slower initial flow can be expected. Flow may also vary by plus or minus 30%.

The carbon filter is especially dense and may slow water initially. Allowing water to fully saturate the carbon filter and backwashing the system a couple of times can help improve performance.

Check for trapped air bubbles

Air bubbles can occasionally get trapped in the membrane, which may reduce flow.

Try gently releasing some pressure while filtering. This can help free trapped air and improve water flow.

Make sure the pressure release valve is closed

Check that the pressure release valve is fully closed and not stuck in the open position.

If you hear a hissing sound coming from the unit, that usually means the valve may still be open. Gently pull the tab and rotate it to close the valve completely.

Inspect the gaskets and O rings

Make sure all gaskets and O rings are present and in good condition.

The Escape center pump includes three separate seals:

One gasket or O ring at the base of the pump handle
Two gaskets or O rings at the top lid

If any of these are missing, damaged, or out of place, the unit may not hold pressure properly.

When assembling or checking your LifeStraw Escape, make sure the gasket is seated properly in the lid. The ridged side of the gasket should face outward, away from the inside of the cap. If the gasket is upside down, loose, twisted, or not fully seated, the unit may not seal correctly and may have trouble building pressure. If you are experiencing issues, remove the gasket, check that it is clean and undamaged, then reinstall it with the ridged side facing out before trying again.

Check the silicone check valve

If water is escaping back into the top of the Escape while pumping, inspect the small silicone check valve on the bottom of the pump handle assembly.

If this part is missing, bent, or not seated properly, it can affect pressure and flow.

Question 25

Compare | What’s the difference between the original LifeStraw personal water filter straw and the LifeStraw Peak Series Water Filter Straw?

Accepted Answer

Great question, we're glad you asked!

We took our original LifeStraw— the most popular outdoor water filtration device!—and reimagined it. While both straw filters use membrane microfiltration technology to filter bacteria, parasites, microplastics, sand and silt from dirty water, the Peak Series Personal Water Filter Straw is designed for improved backcountry use. What does this mean?

This means it boasts an enhanced flow rate for easy sipping and an easy-grip design.

It also means a re-engineered filter with enhanced microfilter performance to reduce clogging from sand and silt.

It means extreme durability with premium materials to make it tougher and ultra leak-proof.

It also means more versatility and compatibility with other products! The Peak Series Personal Water Filter Straw features a built-in gravity hose attachment and a removable bottom cap, which reveals threading compatible with countless systems, including squeeze bottles and most single-use bottles.

Question 26

LifeStraw Sip | Can I use the LifeStraw Sip with beverages other than water?

Accepted Answer

You can use the LifeStraw Sip with non-carbonated beverages such as clear cocktails or juice. It is preferable not to use the Sip with beverages like smoothies or juices with a lot of pulp, which can clog the membrane.

Question 27

LifeStraw Escape | Where do I get replacement filters for the Escape?

Accepted Answer

Replacement filters are available at lifestraw.mom

LifeStraw Escape Replacement Carbon Filter

LifeStraw Escape Membrane Ultrafilter Replacement

Question 28

Does LifeStraw offer any special discounts?

Accepted Answer

We offer veteran/active duty, 501c3, disaster-related, and large bulk order discounts.

Please email us at info@lifestraw.mom for more support.

Question 29

LifeStraw EU Return Policy

Accepted Answer

If you would like to return an item purchased from our EU LifeStraw website, please follow the guidelines below.

Eligibility

To qualify for a return, your item must:

Be unused
Be in the original manufacturer’s labeled packaging
Include a copy of the original invoice

Important Notes

Returns are only accepted for items purchased directly from the EU LifeStraw site.
We cannot accept returns from Amazon or other third-party sellers. If such items are sent, we cannot take responsibility for them.

Return Address

Please ship eligible returns to:

LifeStraw Returns Dept.

Walravenlaan 11

1119 ME Schiphol-Rijk

The Netherlands

Return Instructions

Email us at info@lifestraw.mombefore returning your order. Please include:
- The specific items you are returning
- The tracking number once your package is in transit
Customers are responsible for return shipping costs. We are unable to provide prepaid labels.
LifeStraw is not responsible for lost or stolen shipments.

Refunds

Once our fulfillment center verifies the condition of your returned product, we will begin processing your refund.

Question 30

Can I edit or cancel my order?

Accepted Answer

Made a mistake or need to make a quick change? We understand, and we’ve made it easier to update your order shortly after checkout.

You can edit or cancel your order within 30 minutes of placing it from your order confirmation page. After that window has passed, your order may already be moving through fulfillment, and we may not be able to make changes.

During the 30 minute window, you may be able to:

Order update	What you can do
Edit shipping address	Update part of your address or enter a new one. If the shipping country changes, you may need to select a new shipping method and pay any difference.
Add a product	Add eligible items to your order. If there is a balance due, you’ll be taken to checkout to complete payment within the 30 minute window.
Apply a discount code	Add an eligible discount code before the order is finalized for fulfillment.
Change product quantities	Increase or decrease item quantities, depending on inventory availability.
Replace a product	Swap an item for another eligible product, if available.
Change product options	Update available options such as color or size, depending on stock.
Cancel order	Cancel your order within the 30 minute window and receive a refund.
Change contact information	Update contact details connected to your order.
Complete your order	Finish any required checkout steps if payment is needed for an edit.

If an edit requires an additional payment, such as adding products or upgrading shipping, you’ll be taken to checkout to complete the payment. The change must be completed within the 30 minute edit window.

Once the 30 minute window has passed, we’re unable to guarantee changes or cancellations because orders are quickly sent to our fulfillment team.

Question 31

Why hasn't my order shipped?

Accepted Answer

When will my order ship?
We are a small team, and our warehouse is working hard to process orders as quickly as possible. Most orders are fulfilled within a couple of business days, but it may take a bit longer during busy periods, weekends, and holidays.

Please note:

Our warehouse does not ship on weekends or holidays.
Tracking may not update immediately while your order is being prepared.

If your order has not updated or shipped within one week:
Please contact us at info@lifestraw.mom, and we will be glad to help.

Question 32

Water Filter vs Water Purifier | Do I need to use purification tablets or boil water with your products?

Accepted Answer

LifeStraw believes in backing all claims and recommendations with scientific evidence and rigorous testing. However, since it is not possible to test or maintain accurate information on water sources in every location throughout the globe, we do not provide country or region-specific recommendations.

LifeStraw Water Purifiers (LifeStraw Escape, lifestraw.mommunity, LifeStraw Max, LifeStraw Peak Series Gravity Purifier, LifeStraw Family, and LifeStraw Mission) remove 99.999% of viruses, 99.999999% of bacteria and 99.999% effective against parasites and would not require additional purification tablets to treat the contaminated water.

LifeStraw filtration products (LifeStraw Personal Straw, LifeStraw Go Series, LifeStraw Home, LifeStraw Sip, LifeStraw Peak) remove 99.999999% of bacteria and 99.999% of parasites; however, these products do not remove viruses.

In general, viruses are not a concern in backcountry locations or in water sources in most developed countries, it is advised to check with local agencies to determine what filtration needs you may require. If you are seeking virus removal, you can either use a LifeStraw purifier (LifeStraw Mission, LifeStraw Family or lifestraw.mommunity) or you can combine a LifeStraw filter with purification tablets.

Question 33

What is California Proposition 65, and why are there warning labels on LifeStraw products?

Accepted Answer

LifeStraw filters are rigorously tested to meet protocols established by the US Environmental Protection Agency (EPA) and NSF International/ANSI. Additionally, LifeStraw products are made from BPA-free, high-quality, food-grade materials.

The California Safe Drinking Water and Toxic Enforcement Act of 1986 (commonly referred to as Proposition 65), requires manufacturers to include warnings on packaging and websites for products that may expose users to chemicals that are included on the state’s Proposition 65 list.

Prop 65 is “a right to know law” and does not expressly prohibit the sale of products containing its listed chemicals; it does require the manufacturer to provide a "clear and reasonable" warning. A Proposition 65 warning does not mean a product is in violation of any product-safety standards or requirements. There are currently over 900 chemicals listed on the Proposition 65 list. We have included the warning on products in order to be in compliance with Prop 65.

For more information on California Proposition 65, please visit: https://www.p65warnings.ca.gov/

If you have any questions, please don't hesitate to send us an email at info@lifestraw.mom.

Question 34

What is the difference between a filter and a purifier?

Accepted Answer

Purifiers remove viruses in addition to bacteria, parasites, microplastics, and turbidity (silt, sand, and cloudiness), and filters remove the above contaminants except for viruses.

The absolute pore size of LifeStraw membrane microfilters is 0.2 micron, whereas our purifiers have an absolute pore size of 0.02 micron (ten times smaller). Because of their smaller pore size, purifiers can remove viruses, but they also tend to require more pressure or have a slower flow rate.

Filtration and purification are the same difference between microfiltration (filtration) and ultrafiltration (purification). Microfiltration removes bacteria and parasites, and ultrafiltration also eliminates viruses.

LifeStraw purifiers/ultrafilters include lifestraw.mommunity, LifeStraw Escape, LifeStraw Family, LifeStraw Gravity Purifier and LifeStraw Mission.

Question 35

Where are the LifeStraw offices located?

Accepted Answer

We have offices in the USA, Switzerland, Kenya, India, and Vietnam.

LifeStraw- USA

333 West Ostend Street

Suite 300

Baltimore, MD 21230

LifeStraw- Switzerland

Vestergaard S.A.

Place Saint-François 1

CH-1003 Lausanne

LifeStraw- Kenya

Vestergard Frandsen (EA) Limited

ABC Place, Off Waiyaki Way

P.O. Box 66889 – 00800

Nairobi, Kenya

LifeStraw- India

Vestergaard Asia Pvt Ltd

309, Rectangle One, D-4, Saket (Behind Sheraton Hotel) New Delhi – 110017

LifeStraw- Vietnam

Vestergaard Frandsen Vietnam

9/253 Minh Khai Street

Hai Ba Trung District

Post code: 114034

Hanoi

Question 36

What is the LifeStraw “Give Back Program”?

Accepted Answer

For every LifeStraw product sold at retail, a school child in need receives safe drinking water for an entire school year. This is the core promise of the LifeStraw Give Back Program. Customers, through their purchases, help to fund and support a long-term safe drinking water program for school children in need around the world.

The LifeStraw Give Back Program is more than just dropping off water purifiers. With volunteers and a dedicated local LifeStraw team at crucial sites worldwide, the program includes comprehensive planning, training, education, and quarterly follow-up visits for five years.

Thanks to the support of our customers, together, we can make water safe to drink for school children around the world.

Question 37

Why is my TDS meter reading at higher levels?

Accepted Answer

This is an excellent question, around measuring water efficacy with TDS meters for our pitchers.

Total Dissolved Solids (TDS) is a term used to describe the inorganic salts and small amounts of organic matter present in water. TDS tests do not test for contaminants such as heavy metals, chemicals, microplastics, bacteria, or parasites. Bottled mineral water can have a high TDS reading because of the good mineral content.

Furthermore, for values below 2,000 mg/l, there is no scientific evidence that TDS affects health.

But, if the TDS has been raised after filtration, it would be because of the below:

The meter measures electrical conductivity in water and this EC of water is then converted into TDS. Because EC depends on the dissolved solids, ionic strength, temperature measurements, etc., and our Home product does not remove minerals but traps and replaces heavy metals in effluent water with common ions such as Na+/H+, this might change the EC levels in the water, which may also contribute to a change in a higher TDS level.

All of our products have full evidence dossiers that show independent lab testing on efficacy based on the protocols recommended by the US EPA which is not based on TDS but rather actual percentage removal of contaminants.

Question 38

Are there temperature regulations for your products?

Accepted Answer

The recommended temperature suggestions for our products are:

33 degrees Fahrenheit/1 degree Celsius

140 degrees Fahrenheit/60 degree Celsius

Note that if any LifeStraw has water in it and is stored in freezing conditions, the creation of ice within the membrane can damage the filter by expanding the pores with the expansion of the ice. This would render it unusable, and you would need to replace it.

We recommend keeping LifeStraw products, specifically the membrane filters, close to your body when hiking or traveling in freezing temperatures to ensure any water or vapor inside the filter does not freeze.

For long-term storage, store these somewhere at room temperature.

Question 39

Cleaning and Maintaining your LifeStraw Escape

Accepted Answer

Keeping your LifeStraw Escape clean helps maintain water flow and supports proper filter performance.

Check out YouTube for a complete video series on the Escape.

Before You Begin

LifeStraw Escape is a pressurized device. Only remove or replace the filter, tap, or drain plug when the device is not pressurized. To release pressure, pull the pin on the pressure relief valve.

First Use

Before filtering water for the first time:

Open the tank by turning the thumb tabs on the orange top lid counterclockwise.
Rinse the inside of the tank with safe water, then discard that water.
Unscrew and remove the tap and filter assembly.
Remove the included activated carbon filter from its packaging and insert it into the carbon chamber.
Reinstall the filter and tap assembly into the tank.
Make sure the tap and drain plug are closed.
Fill the device with up to 5 gallons of water, about 1 inch below the bottom of the top lid opening.
Reinstall the lid and screw it on tightly by turning clockwise.
Pressurize the device by pumping the handle up and down.
For first use, discard roughly the first gallon of filtered water to allow for filter priming.

Routine Cleaning: Backwashing

Backwashing should be done each time you are finished using your purifier before storing it, or anytime you notice a decrease in flow rate. If you are using very turbid water or water with a high amount of debris, backwashing may be needed more often.

How to Backwash

Fully depressurize the device by pulling the pin on the pressure regulator valve.
Unscrew the top lid assembly.
Make sure the filter is completely covered by water by at least 1 inch above the filter.
Thread the included backwash syringe onto the tap.
Open the tap.
Pull back on the syringe plunger to draw water through the syringe.
Push the plunger to send water back through the tap and filter.
Repeat this process at least 5 times to remove debris from the ultrafilter.

After Backwashing

Empty the remaining water from the device by unscrewing the drain plug at the back base of the tank.
Leave the tank open, without the top lid, so the device can dry internally.

Helpful Tip

If you have backwashed and the flow rate still has not improved, check whether the pre filter is clogged. You can rinse the pre filter by removing the tap assembly, unscrewing the pre filter, and rinsing it with water to remove debris.

Replacing the Activated Carbon Filter

The activated carbon filter with ion exchange lasts up to 600 liters / 158 gallons, or up to 2 months after initial use.

How to Replace It

Depressurize the device by pulling the pin on the pressure regulator valve.
Unscrew the tap assembly from the front of the tank to remove both the tap and the filter assembly.
Disconnect the ultrafilter and prefilter components from the tap.
Disconnect the carbon chamber from the tap.
Remove the existing activated carbon filter from the carbon chamber housing and replace it with a new activated carbon filter.
Dispose of the used carbon filter with regular waste.
Reassemble the prefilter and ultrafilter to the carbon chamber.
Reattach the filter to the tap and place the entire tap and filter assembly back into the tank.
Securely thread the tap onto the body.

Replacing the Ultrafilter Membrane

The ultrafilter membrane lasts up to 18,000 liters / 4,755 gallons.

How to Replace It

Depressurize the device by pulling the pin on the pressure regulator valve.
Unscrew the tap assembly from the front of the tank to remove both the tap and filter assembly.
Disconnect the ultrafilter and prefilter components from the carbon chamber.
Discard the existing ultrafilter and replace it with a new ultrafilter located behind the activated carbon housing.
Reassemble the prefilter, activated carbon, and ultrafilter.
Reattach the filter assembly to the tap and place the entire tap and filter assembly back into the tank.

Storage and Maintenance

Water Storage

We do not suggest storing contaminated water in this device for longer than 2 days.

Short Term Storage

If storing the device for less than 1 month:

Follow the backwashing procedure after your last use.
Discard any remaining water in the tank.
You may leave all filters inside the device.
Store the tank in a dry environment that will not reach below freezing temperatures.
Leave the lid assembly off the tank so it can dry.

Long Term Storage

If storing the device for longer than 1 month:

Complete the backwashing procedure.
Remove the tap and filter assembly from the tank.
Disassemble the filters, discard the carbon filter, and drain any remaining water from the tank.
Reassemble the filter housing with the carbon filter removed and close the tap.
Fill the tank with roughly 5 gallons of clean water.
Mix 1 teaspoon of unscented household bleach into the water.
Reattach the lid assembly and filter about 3 gallons of bleach solution through the unit, leaving the ultrafilter covered in the solution.
Make sure the filter is covered with at least 1 inch of water above the filter.
Store in a cool, dry area with the top lid closed.
Do not store the device in freezing temperatures, as this will damage the filter.

How to Resume Use After Long Term Storage

Discard all bleach solution in the tank using the drain plug.
Remove the filter assembly and fully rinse the ultrafilter in safe water for about 1 minute.
Insert a new activated carbon filter into the carbon chamber.
Reassemble the full filter assembly and reattach it to the tank.
Make sure the tap dial is in the closed position.
Fill the tank with 5 gallons of water.
Add pressure and filter the entire batch of water out, adding pressure as needed.
This rinsing process takes roughly 15 minutes.
Your tank is ready to resume use.

Important Notes

Do not block or cover the pressure relief valve during use. The device may make a hissing sound when it reaches max pressure. This is normal.
The device reaches a max pressure limit of 1 bar.
Do not use the LifeStraw Escape to filter seawater, brackish water, or chemically contaminated water.
Do not drop the device or expose it to freezing temperatures.

Question 40

How to Store Your LifeStraw Go Series Waterbottle or Tumbler Filters

Accepted Answer

When your LifeStraw GO Series bottle or tumbler isn’t in use, we recommend storing the membrane filter in a saltwater solution. This helps prevent mold and algae and keeps the filter moist for easy use later.

⚠️ Please do not store saltwater inside stainless steel bottles—it can cause rust.

Here’s how to store your filter properly:

Remove Carbon Filter
Let it dry for 30 minutes, then place it in a sealed bag or reusable container.
Disinfect Membrane Filter
- Mix ¼ tsp household bleach with 2 cups (0.5L) clean water.
- Pour the solution into your bottle with the membrane filter installed. Close the lid and let it sit for 5 minutes.
- Rinse twice with clean water, shaking for 30 seconds each time.
- Blow air through the filter to remove any bleach residue.
  Prepare Saltwater Storage
- In a non-metal container or zip-lock bag, mix 1 tsp salt with 0.5L water. Shake to dissolve.
- Submerge the membrane filter in the solution and seal tightly.
- Do not store this solution inside a stainless steel bottle.
  Store
- Keep the membrane filter + saltwater in a cool, dry place.
- Place the dry carbon filter in a sealed bag inside your bottle and close the cap.

When You’re Ready to Use It Again:

Reinsert the carbon filter.
Discard the salt solution and reinstall the membrane filter.
Fill the bottle with water and spit out the first few sips if they taste salty.
If stored for more than 3 months, we recommend replacing the carbon filter.

Question 41

LifeStraw Go, Go Series and Tumbler | Why is my LifeStraw Go bottle leaking between the lid and the bottle?

Accepted Answer

If your LifeStraw Go Series bottle is leaking, it may be due to missing or misaligned components inside the lid. Please check the following:

Black O-ring: Ensure there is a black O-ring seated around the inner edge of the lid.
Vacuum seal: Confirm there is a small, dime-sized vacuum seal in the center of the lid.

If either part is missing or not properly in place, this can cause leaking during use.

If you are within warranty, please email us at info@lifestraw.mom with the following information:

A brief description of the issue
Your bottle model (and a photo, if possible)
A copy of your purchase receipt
Your full shipping address

Our Customer Experience Team will be happy to help resolve the issue.

Question 42

LifeStraw Home | Why is my Home filter clogged or flowing slowly?

Accepted Answer

If your Home filter is flowing slowly or seems clogged before the end of its filtration cycle, it is usually related to care, cleaning, storage, or trapped air bubbles. It is important to keep the membrane microfilter hydrated and prevent it from drying out.

The membrane microfilter lasts up to 264 gallons, but actual filter life can vary depending on water quality, turbidity, care, and maintenance.

Steps to help restore flow

1. Rinse the membrane filter
Regular rinsing can help remove trapped debris and air pockets. We recommend rinsing the membrane filter during your weekly cleaning routine.

2. Rehydrate the filter
If the membrane filter has dried out, flow may slow down significantly. Soaking it in clean water for 30 minutes can help restore performance.

3. Deep clean if needed
If the filter has been used with cloudy water or water high in minerals, it may need a deeper cleaning.

If you have tried these steps and the filter is still not flowing properly, it may be time to replace the membrane microfilter.

How to help prevent clogging

One of the best ways to help prevent clogging is to follow the long term storage instructions below. Proper storage helps keep the membrane from drying out or becoming blocked during extended periods of non use.

Long term storage instructions

1. Empty the system
Discard any remaining water from the pitcher or dispenser.

2. Remove the carbon filter
Take out the carbon filter and let it air dry for 30 minutes.

If you plan to store your system for more than two months, we recommend discarding the used carbon filter and replacing it with a new one before using the system again.

For shorter storage, place the dry carbon filter in a sealed reusable container and store it in a cool, dry place.

3. Remove the membrane microfilter
Remove the membrane filter and rinse it under clean water.

4. Clean the pitcher or dispenser
Wash the pitcher body and filter housing with soap and water. Let everything dry completely before storing.

5. Disinfect the membrane filter
Mix 1/4 teaspoon of household bleach with 2 cups of clean water.

Place the membrane filter in this solution for 10 minutes. Then remove it and rinse thoroughly under clean water for 1 minute.

6. Prepare a salt solution
Mix 1 teaspoon of salt with 2 cups of clean water until fully dissolved.

Place the membrane microfilter in this solution and store it fully submerged in a sealed container in a cool, dry place.

7. Store filters separately
Keep the membrane filter in the salt solution. Store the dry carbon filter separately in a sealed container.

When you are ready to use it again

Remove the membrane filter from the salt solution and rinse it under clean water.

Reassemble the system with the filters in place.

Run two batches of water through the system. Discard the first batch, as it may taste salty.

If the system was stored for more than two months, use a new carbon filter.

Need more help?

If your filter is still flowing slowly after these steps, the membrane microfilter may need to be replaced.

Question 43

Troubleshooting | Why Does My New LifeStraw Product Have a Plastic or Chemical Taste?

Accepted Answer

Some customers may notice a plastic-like or chemical taste when using a new LifeStraw filter, bottle, or dispenser for the first time. This is common and usually temporary.

*note: if your filter does not contain a carbon filter, you may experience the plastic taste more as the carbon filter is used to improve overall taste.

Common Causes

1. Manufacturing Residues

New filters and plastic components, especially those made from TPU (Thermoplastic Polyurethane), may have harmless residues from the production process that affect taste.

2. Skipping the Initial Rinse

All LifeStraw filters should be flushed thoroughly before first use to remove fine particles and residual materials.

3. Off-Gassing from Plastics

New plastic parts can release vapors (VOCs) that impact taste. This is common in freshly manufactured items and usually fades with use.

4. Environmental Conditions

If your product was stored in a hot or humid space (such as a warehouse, garage, or delivery truck), this can intensify plastic odors and flavor.

5. Water Sitting in TPU

When water remains in TPU materials (used in some lifestraw.momponents) for extended periods, especially in warm temperatures, it can absorb more of the plastic taste.

How to Remove or Reduce the Taste

Flush the Filter Thoroughly

Run clean water through the filter for several minutes before first use, following your product’s user guide.

Soak the Filter

Place the membrane filter in clean, cold water for 12–24 hours. This hydrates the filter and can help reduce any initial taste.

Optional: Vinegar Rinse

Mix 1 part white vinegar to 4 parts clean water
Flush this solution through the filter (membrane only, not carbon)
Rinse and backwash thoroughly afterward to remove any vinegar residue

Treat TPU Parts

Rinse with warm water
Soak overnight in a mix of water and either baking soda or lemon juice (be sure to remove the filters first!)
Rinse well before use

Use Regularly

The plastic taste usually fades after several uses. Using your product consistently helps flush out residuals.

Use with a Carbon Filter

Pairing your system with a carbon filter (available in many LifeStraw products) helps reduce chemical taste and odor from VOCs and PFAS.

Question 44

LifeStraw Peak Series Compatibility FAQ

Accepted Answer

Which Peak products can work together?

The Peak Series Straw, Peak Squeeze, 3L Gravity System, and 8L Gravity System are designed to work across the Peak platform in different ways. The Peak Straw can also attach to many standard single use water bottles.

Can I use my Peak Squeeze filter with a Peak Gravity System?

Yes. The membrane microfilter from the Peak Squeeze can be removed from the squeeze cap and attached to either the 3L or 8L Peak Gravity System. Once attached, connect the hose and let water flow through using gravity.

Can I use my Peak Gravity filter with a Peak Squeeze bottle?

Yes. The filter from the 3L or 8L Peak Gravity System can be removed and threaded into the Peak Squeeze cap. This lets you use the same filter for sipping or squeezing water from the collapsible bottle.

Can I use the Peak Straw with the Peak Squeeze or 3L Gravity System?

Yes. The Peak Straw can thread onto compatible Peak reservoirs, including the Peak Squeeze bottle and the 3L Gravity System, so you can drink directly from the reservoir through the straw.

Can I use the Peak Straw with a gravity hose?

Yes. The Peak Straw has a built in hose attachment, so it can be connected to a gravity hose and used with gravity flow. If air gets trapped in the hose, flow may slow until the air is released.

Can I use the Peak Gravity Purifier with the Peak system?

Yes. You can attach the Gravity Purifier to the Gravity 3L. We don't recommend attaching to anything smaller as the force of water is not strong enough to filter through the Gravity Purifier.

Can I use the Peak Straw with a regular plastic water bottle?

Yes. The Peak Straw can attach to the outside of most standard single use water bottles with compatible threads. It is not designed to fit inside the bottle.

Is the Peak Solo part of this same interchangeable system?

The Peak Solo is part of the Peak Series, but I did not find the same official cross compatibility instructions for it that LifeStraw provides for the Peak Straw, Peak Squeeze, 3L Gravity, and 8L Gravity products. To avoid overstating compatibility, I would leave Peak Solo out of this FAQ unless you want a separate article just for Solo use and setup.

Do I need to do anything after switching parts between products?

Yes. After use, LifeStraw recommends clearing excess water from the filter. For the Peak Squeeze and gravity membrane filters, backwash with the syringe. For the Peak Straw, blow air through the mouthpiece after use.

Simple way to explain it

If two Peak products use the same threaded filter connection, they can often be swapped for different use cases. That means you can move between sipping, squeezing, bottle use, and gravity filtration without needing a completely separate system.

Question 45

How do I cancel my subscription?

Accepted Answer

LifeStraw uses Recharge to power carbon filter subscriptions. You can manage everything through the customer portal, including changing delivery frequency, skipping an order, pausing, updating shipping details, and canceling your subscription.

What you can do in the customer portal

Depending on your account and subscription settings, you can typically:

View upcoming orders and delivery dates
Change how often your carbon filters ship
Skip an upcoming order
Pause your subscription for a set period
Cancel your subscription
Update your shipping address and contact details

Note: Some customers may need to activate a Shopify customer account to access subscription management.

Step 1: Access the customer portal

Go to lifestraw.mom and log into your account.
Open your Account page.
Select Manage Subscriptions or Subscriptions to enter the Recharge customer portal.

Login experience
You may be prompted to log in using a passwordless method. This typically means you will receive a short code by email or SMS, or you will receive a magic link to access your account securely.

If you do not see subscription options after logging in
Make sure you are using the same email address used to place the original subscription order. If you still cannot access it, contact us at info@lifestraw.mom and we can help.

Step 2: Change your delivery frequency

If you want filters delivered more or less often:

In the customer portal, select your carbon filter subscription.
Choose Shipment frequency or Delivery schedule.
Select your new frequency from the available options.
Save your changes.

Tip: Changing frequency is the best option if you consistently have too many or not enough filters between shipments.

Step 3: Skip an upcoming order

If you do not need your next shipment yet:

In the customer portal, go to Upcoming orders.
Find the next scheduled order.
Select Skip shipment or Skip next order.
Confirm.

Skipping affects only the next order and your subscription will continue afterward.

Step 4: Pause your subscription

Pausing is useful if you will not need filters for a while.

In the customer portal, open your subscription.
Select Pause subscription.
Choose how long you want to pause. Common options are 1, 2, or 3 months.
Confirm.

After the pause ends, shipments resume automatically unless you make additional changes.

Step 5: Cancel your subscription

If you no longer want deliveries:

In the customer portal, select your subscription.
Choose Cancel subscription.
Select a reason for canceling.
Follow the prompts and confirm cancellation.

Important: Canceling stops future shipments. It does not automatically cancel or refund orders that have already been processed or shipped.

Step 6: Update shipping or account details

To update where your filters ship:

In the customer portal, go to Customer details or Shipping details.
Update your shipping address, phone number, or other contact information.
Save changes.

If you are close to your next order date, update your address as soon as possible to avoid shipping delays.

Need help?

If you are unable to access the portal, you do not see the option you need, or you want help making a change, contact us at info@lifestraw.mom with the email address used for your subscription and your order number if available.

Question 46

LifeStraw Sip | Is the LifeStraw Sip the thinnest (smallest diameter) straw product you’ve ever made?

Accepted Answer

Yes, the diameter of the LifeStraw Sip is approximately 13mm.

Question 47

Compare | Comparison of LifeStraw Straws

Accepted Answer

Product	Main Use	Filter Type	Benefits	Flow Rate	Filter Life**	Weight	Dimensions	Ideal Use	Carbon Attachment Compatibility
LifeStraw Peak Series Personal Water Filter Straw	Direct drinking from lakes, rivers, or taps (in emergencies)	Membrane microfilter (0.2 micron)	Removes bacteria, parasites, and microplastics; durable, portable. Can attach to some standard use water bottles with 28mm thread	2.5 L/ min (+/- 30%)	Up to 4,000 L (1,000 gal)	2.3 oz \| 65 g	1.26 x 7.7 in \| 3.2 x 19.5 cm	Backpacking, hiking, and emergency kits	Optional activated carbon filter can be purchased separately; improves taste and reduces chlorine; works with Peak Straw and Peak Solo
LifeStraw Personal Water Filter	Direct drinking from natural water sources	Membrane microfilter (0.2 micron)	Removes bacteria, parasites, microplastics; durable, portable; Lightweight, simple, affordable	2.1 L/min (+/- 30%)	Up to 4,000 L (1,000 gal)	1.6 oz \| 46 g	9 x 1.2 in \| 22.9 x 2.5 cm	Budget-friendly outdoor adventures, emergency prep	Not compatible with carbon attachment
LifeStraw Solo	Compact, direct drinking or attaching to standard water bottles	Membrane microfilter (0.2 micron)	Removes bacteria, parasites, microplastics; durable, portable; Ultralight, attaches to bottles, small pack size;	2.8 L/min (+/- 30%)	Up to 2,000 L (528 gal)	1.7oz / 48.2g	5.1in x 1.3in / 12.9cm x 3.30cm	Ultralight backpacking, travel	Optional activated carbon filter can be purchased separately; improves taste and reduces chlorine; works with Peak Straw and Peak Solo
LifeStraw Sip	Every day drinking from public water fountains or taps	Membrane microfilter (0.2 micron)	Removes bacteria, parasites, and microplastics; reusable, discreet straw design	1.2 L/min (+/- 30%)	Up to 500 L (132 gal)	1.8 oz	10 in x .5in	Daily commuting, school, and travel in areas with uncertain tap water safety	Not compatible with carbon attachment

Question 48

LifeStraw Family | Product Guide

Accepted Answer

LifeStraw Family Survival Water Purifier with Virus Removal

RESOURCES

LifeStraw's membrane ultrafilter pores are 0.02 micron —10 times smaller than the pores of the membrane microfilter. Both technologies work via the same mechanism, but ultrafilters also block viruses due to the smaller pore size. When dirty water enters the ultrafilter, the microscopic pores block viruses, bacteria, parasites, microplastics, dirt, and other turbidity forms. Clean water passes through the pores in the membranes, making the water microbiologically safe to drink. Because of the smaller pore size, ultrafilters often have a slower flow rate or require more pressure to purify water than microfilters. 

We classify our products that use membrane ultrafiltration technology as purifiers because they remove viruses.

Dimensions

Filter Size: 12.59 in | 31.98 cm
Hose Length: 39.36 in | 99.98 cm
Weight: 1.17 lbs | 0.53 kg
Product Length: 60.24 in | 153 cm
Max Flow Rate: 3.1 gal/hr | 12 L/hr
Volume of Dirty Water Tank: 2L
BPA Free materials

LifeStraw Membrane Ultrafilter Removes:

99.999999% of bacteria
99.999% viruses
99.999% of parasites
99.999% of microplastics, dirt, sand, and cloudiness
Pore size: 0.02 micron
Lasts up to 4,755 gal | 18,000 L

Additional Filtration Specifications:

Meets NSF/ANSI P231 drinking water standards for the reduction of viruses, bacteria, and parasites

Question 49

My promotional code is not working. What should I do?

Accepted Answer

If you are having an issue with entering a promotional code at checkout, please ensure that:

You have met the requirements for the code (read the terms and conditions, which can be found at the bottom of the promotional email received or current sales page)
- Sale items and Bundled packages are not eligible.
The promotional code applies to all the items in your cart (not all items are eligible for a discount, including most sale and bundled products)
The promotional code has not expired (many of these sales are time-sensitive, and the expiration information can be found at the bottom of the promotional email)
Promotional codes cannot be combined.

If you are sure the code is valid but still not working, please get in touch with us at info@lifestraw.mom for more support.

Question 50

How do I find the status of my LifeStraw order?

Accepted Answer

When an order is placed on our site, you should get an email and text (if you added your phone number) with your confirmation.

Once this order has been processed and shipped, you will get another notification with tracking information.

If, for any reason, this is not received, please contact us at info@lifestraw.mom, and we would be happy to assist!

Question 51

Are LifeStraw products covered by a warranty?

Accepted Answer

LifeStraw takes pride in our products and stands by the quality, materials, and workmanship. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from material defects and workmanship for 3 years. 

LIFESTRAW 3-YEAR LIMITED WARRANTY

Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This three-year limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. 

The LifeStraw Limited Warranty does not cover any products that were purchased used, or refurbished.

The LifeStraw warranty covers product replacement only. Refunds are only available within 45 days of purchase for items bought directly from lifestraw.mom.

If your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.

Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty.

LIFESTRAW CARBON FILTERS 60 -DAY LIMITED WARRANTY 

Your LifeStraw Carbon Filters are warranted against defects in materials and workmanship or a period of sixty (60) days from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This 60-day limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, or disassembly, alterations, and external causes such as environmental conditions. 

Question 52

How do I protect myself during a boil water advisory if I don't have a LifeStraw product?

Accepted Answer

If you do not have a LifeStraw or other tested method for microbiological filtration that meets NSF and EPA standards, it is recommended by the CDC to use bottled water or boil tap water for drinking. Always be sure to follow the guidance from your local public health officials.

Boil water instructions:

If the water is cloudy:

Filter it through a clean cloth, paper towel, or coffee filter OR allow it to settle.
Draw off the clear water.
Bring the clear water to a rolling boil for 1 minute (at elevations above 6,500 feet, boil for three minutes).
Let the boiled water cool.

If the water is clear:

Bring the clear water to a rolling boil for 1 minute (at elevations above 6,500 feet, boil for three minutes).
Let the boiled water cool.

Once the water has been boiled, you can cover it and put it in the refrigerator for later use. As long as the water is protected from contamination, it will stay safe to drink.

For additional disinfection methods provided by the CDC, learn more here.

Question 53

Can I use the filter for my CPAP?

Accepted Answer

Our LifeStraw Home pitcher is designed to reduce contaminants commonly found in tap water, including bacteria, parasites, microplastics, and some chemicals. However, it does not sterilize water and is not a substitute for boiling when sterile water is required for medical devices like CPAP machines.

For your CPAP machine, we strongly recommend continuing to use distilled water as directed by your doctor and manufacturer. If your goal is to make tap water safer for drinking, the LifeStraw pitcher is a great option. But for medical use, especially with respiratory equipment, it's best to stick with distilled or boiled water as advised.

Question 54

Can I use LifeStraw products to filter other liquids other than water?

Accepted Answer

Since other liquids can clog or otherwise damage the membrane and render it unusable, filtering liquids other than water is not recommended.

Question 55

Build America, Buy America (BABA) Certification

Accepted Answer

Q: Are LifeStraw products BABA certified?

A: Our 7-cup and 10-cup pitchers, as well as all LifeStraw Dispensers, are certified to meet Build America, Buy America (BABA) requirements. We are also able to claim BABA compliance for the LifeStraw Escape product.

Q: What is BABA certification?

A: BABA stands for Build America, Buy America. It is a federal standard that requires a certain percentage of a product’s components to be made in the United States. Many federally funded projects require BABA-certified products.

Q: Why does this matter for buyers?

A: BABA certification means our products can be purchased for projects funded by federal programs, including Lead Service Line Replacement initiatives and other infrastructure efforts that require BABA compliance.

Q: How can I get proof of certification?

A: Please contact your LifeStraw sales representative or our customer experience team to receive a copy of our signed BABA certification.

Question 56

Who do I contact for media requests?

Accepted Answer

For media requests, please contact us at info@lifestraw.mom for more assistance.

Question 57

LifeStraw 2024 Impact Report

Accepted Answer

We’re proud to share LifeStraw’s 2024 Responsibility Report - because the story of this year is one we wrote together. Thanks to your support:

We expanded access to safe water for over 11,826,860 million children through our Give Back program
Mobilized during emergencies from North Carolina to Gaza
Supported 9,844 patients at Emusanda Health Center in Kenya
1,756 girls enrolled in our SafiCycle program
And offset 7,102 tons of carbon through climate-focused partnerships.

LifeStraw 2024 Impact Report

Question 58

Cleaning and Maintaining your Go Series Bottle and Tumbler

Accepted Answer

To prevent mold and algae growth, we recommend cleaning your Go bottle filter weekly and doing a deep clean once a month.

How to Clean and Store Your LifeStraw Go Series Bottle or Tumbler

Regular cleaning helps your bottle perform better and last longer. Follow these steps to keep it clean and mold-free:

Before Storing

Prevent Mold: Store the membrane filter in saltwater when not in use.
Important: Do not put saltwater in stainless steel bottles—it can cause rust.

Step-by-Step Guide

Remove Carbon Filter
Let it air dry for 30 minutes. Store it in a sealed bag or container.
Disinfect the Membrane Filter
- Mix ¼ tsp (1.25 ml) bleach with 2 cups (0.5L) clean water.
- Attach the empty carbon chamber to the membrane filter and reassemble it into the lid.
- Pour the bleach solution into the bottle, close the lid, and let sit for 5 minutes.
  - For deep cleaning, you may allow the solution to sit for an hour or more being sure to rinse thoroughly.
- Rinse twice with clean water, shaking 30 seconds each time.
- Blow through the filter to remove any leftover bleach.
  Salt Storage Solution
- Mix 1 tsp salt with 0.5L water in a non-metal container or bag.
- Place the membrane filter in the salt solution and seal.
  Tip: Plastic bottles can hold the solution, but never use this method with steel bottles or tumblers.
  Storage
- Store the saltwater + membrane filter in a cool, dry place.
- Keep the carbon filter in a sealed bag inside the bottle and close the cap.

Before Using Again

Reinsert the carbon filter.
Discard the saltwater and reinstall the membrane filter.
Fill the bottle and discard the first few sips if salty.
If stored for 3+ months, replace the carbon filter.

Quick Tip: If you won’t be using your bottle often, store the membrane filter separately. Leaving it damp inside the bottle can lead to mold—even if it looks dry.

Alternative Cleaning Methods (Use with Caution)
We’ve also received questions about using vinegar or hydrogen peroxide on the membrane filters (not for use on carbon filters):

Vinegar:

Vinegar can be used to remove iron and lime scale buildup. Soak the membrane overnight, then backwash and rinse until no residue remain. Note- the vinegar taste will remain for a short period but can be removed by rinsing and backwashing very thoroughly.

Monthly vinegar soaks may help if your water is high in minerals. However, vinegar is not effective for mold removal.

Hydrogen Peroxide:

This may help with short-term disinfection. However, hydrogen peroxide is not effective at preventing mold growth during long-term dry storage.

For best results—especially if storing your filter for more than a few days—we continue to recommend the bleach and salt solution method.

Check out our YouTube Videos on our LifeStraw Go Series Collection.

Question 59

How to Store Your LifeStraw Escape Filter

Accepted Answer

For storage of less than 1 month:

Backwash the unit after your last use.
Empty any remaining water using the drain plug.
You may leave all filters inside the device.
Leave the lid off so the unit can dry.
Store in a dry area that will not reach freezing temperatures.

For storage of longer than 1 month:

Complete the backwashing procedure.
Remove the tap and filter assembly.
Disassemble the filters, discard the carbon filter, and drain any remaining water from the tank.
Reassemble the filter housing without the carbon filter and close the tap.
Fill the tank with about 5 gallons of clean water.
Mix in 1 teaspoon of unscented household bleach.
Reattach the lid and filter about 3 gallons of bleach solution through the unit, leaving the ultrafilter covered in solution with at least 1 inch of water above the filter.
Store in a cool, dry area with the lid closed.
Do not store in freezing temperatures.

To resume use:

Drain all bleach solution.
Remove the filter assembly and rinse the ultrafilter in safe water for about 1 minute.
Insert a new activated carbon filter and reassemble.
Fill with 5 gallons of water and filter the full batch to rinse the system.
This rinse process takes about 15 minutes.

Question 60

LifeStraw Go Series and Tumbler | Where can I find the right replacement filters for the LifeStraw Go Series water bottles and tumblers?

Accepted Answer

Go Series replacement filters are available at lifestraw.mom and through many of our authorized dealers both online and at physical stores.

HERE is a link to the membrane replacement which includes a carbon.

HERE is a link to the carbon capsules sold separately in packs of 2 and six.

To find a retailer near you, we recommend visiting our Store Locator tool.

If visiting an authorized dealer, please call the store or visit their website for inventory availability.

Please note: When buying a replacement membrane microfilter, ensure you are getting the correct replacement for your version of the Go Series bottle. Lids with the flip up straw will need a press-fit filter. Lids with a twist-on mouthpiece and lid require a screw-in filter.

Question 61

LifeStraw Home | My new LifeStraw Home is filtering really slow. Is this normal?

Accepted Answer

When first setting up your Home pitcher or dispenser, the flow rate may be slow but should improve with time and usage. After the first three batches of water through the filters, the flow rate should be about 85-225ml per minute, or 1/3 of a cup to 1 cup per minute. For example, the LifeStraw 7-Cup Pitcher should take about 7 minutes to filter 1 batch of water through the filter housing, and about 20-25 minutes to filter 7 cups of water. Factors such as water cleanliness, amount of water in the filter housing, and proper filter care can impact this rate. Below is a video of what the flow should appear like after a few days of use.

If you have had your filter for some time, slower filtration is often related to regular maintenance rather than a defect. To get the best performance from your LifeStraw, ongoing care is essential.

If this does not change within a couple of days of use, please feel free to contact us at info@lifestraw.mom for more support.

Water Flow for Home Filter.MOV 5.7MB

Question 62

LifeStraw Max | What should I do if I start to experience water leaking from my LifeStraw Max?

Accepted Answer

Follow the below checklist if you experience leaking with your Max:

Ensure all hoses are tightly connected and there are no holes in each hose- it may take some patience to follow the hoses and look for possible pinching.
Ensure the white filter housing bridge is fully connected with push tabs clicked in place
Ensure gray cap of carbon filter housing is tightly screwed on
Ensure carbon filter block is properly installed with black silicone seal facing the top
Ensure all three filter cartridges are properly installed into both top and bottom connectors

If you continue to experience leaking, please contact LifeStraw at info@lifestraw.mom

Question 63

Pitcher Housing Tight, Stuck or Difficult to Reinsert

Accepted Answer

LifeStraw 7-Cup Glass Pitcher Troubleshooting

Housing Seal Feels Tight, Stuck, or Difficult to Reinsert

Issue

Some customers may find that the filter housing in the 7-cup glass pitcher feels tight, difficult to remove, or difficult to place back into the glass carafe.

Why This Happens

The 7-cup glass carafe is handblown, which means slight variations in size and shape are expected. Because of this, the filter housing seal may fit more snugly in some pitchers than others.

The seal is designed to help create a secure fit between the housing and the carafe. When the seal is dry, it can create extra friction against the glass, making the housing harder to remove or reinstall.

What to Try Before Removing the Housing

If the housing feels stuck or difficult to lift out:

Add a small amount of water into the glass carafe.
Gently tilt or swirl the carafe so the water reaches the area where the seal contacts the glass.
Allow the seal to become slightly wet.
Try removing the housing again using steady, even pressure.

Do not force the housing out aggressively or use sharp tools, as this could damage the glass or housing.

What to Try Before Reinstalling the Housing

If the housing is difficult to place back into the carafe:

Lightly wet the seal with clean water.
Align the housing properly with the glass carafe.
Press down evenly and gently until the housing sits securely in place.

Wetting the seal helps reduce friction and allows the housing to slide into place more smoothly.

Important Notes

Slight variation in the glass carafe is normal because it is handblown.
The housing seal may feel snug by design.
A small amount of clean water can help with both removal and reinstallation.
Do not use soap, oil, grease, or other lubricants on the seal.
Do not use knives, screwdrivers, or other tools to pry the housing out.
If the glass, housing, or seal appears damaged, cracked, misshapen, or still will not seat properly after trying these steps, contact LifeStraw Customer Support for additional assistance.

Question 64

How do I skip a subscription shipment?

Accepted Answer

LifeStraw uses Recharge to power carbon filter subscriptions. You can manage everything through the customer portal, including changing delivery frequency, skipping an order, pausing, updating shipping details, and canceling your subscription.

What you can do in the customer portal

Depending on your account and subscription settings, you can typically:

View upcoming orders and delivery dates
Change how often your carbon filters ship
Skip an upcoming order
Pause your subscription for a set period
Cancel your subscription
Update your shipping address and contact details

Note: Some customers may need to activate a Shopify customer account to access subscription management.

Step 1: Access the customer portal

Go to lifestraw.mom and log into your account.
Open your Account page.
Select Manage Subscriptions or Subscriptions to enter the Recharge customer portal.

Login experience
You may be prompted to log in using a passwordless method. This typically means you will receive a short code by email or SMS, or you will receive a magic link to access your account securely.

If you do not see subscription options after logging in
Make sure you are using the same email address used to place the original subscription order. If you still cannot access it, contact us at info@lifestraw.mom and we can help.

Step 2: Change your delivery frequency

If you want filters delivered more or less often:

In the customer portal, select your carbon filter subscription.
Choose Shipment frequency or Delivery schedule.
Select your new frequency from the available options.
Save your changes.

Tip: Changing frequency is the best option if you consistently have too many or not enough filters between shipments.

Step 3: Skip an upcoming order

If you do not need your next shipment yet:

In the customer portal, go to Upcoming orders.
Find the next scheduled order.
Select Skip shipment or Skip next order.
Confirm.

Skipping affects only the next order and your subscription will continue afterward.

Step 4: Pause your subscription

Pausing is useful if you will not need filters for a while.

In the customer portal, open your subscription.
Select Pause subscription.
Choose how long you want to pause. Common options are 1, 2, or 3 months.
Confirm.

After the pause ends, shipments resume automatically unless you make additional changes.

Step 5: Cancel your subscription

If you no longer want deliveries:

In the customer portal, select your subscription.
Choose Cancel subscription.
Select a reason for canceling.
Follow the prompts and confirm cancellation.

Important: Canceling stops future shipments. It does not automatically cancel or refund orders that have already been processed or shipped.

Step 6: Update shipping or account details

To update where your filters ship:

In the customer portal, go to Customer details or Shipping details.
Update your shipping address, phone number, or other contact information.
Save changes.

If you are close to your next order date, update your address as soon as possible to avoid shipping delays.

Need help?

If you are unable to access the portal, you do not see the option you need, or you want help making a change, contact us at info@lifestraw.mom with the email address used for your subscription and your order number if available.

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